Privacy Policy
This policy explains how HUPGEAX handles website inquiries, account support requests, and subscription-planning data connected to product functionality.
1. Information we collect
- Contact details submitted through support, privacy, or access-request forms.
- Message content and optional attachments needed to resolve issues.
- Operational diagnostics related to service reliability, anti-abuse controls, and error recovery.
2. Product data handling
Subscription records, categories, thresholds, and planning settings may be stored locally on your device and, when enabled by product configuration, processed through service infrastructure for continuity and support purposes.
3. How we use information
- To provide dashboard, analysis, scenario, and export functionality.
- To respond to support, legal, and privacy requests.
- To maintain reliability through timeout handling, parsing safeguards, and recovery workflows.
4. Exported files and external destinations
CSV and TXT exports generated in the product are controlled by the user after export. If you upload exported files to external services, those services follow their own privacy policies.
5. Data sharing
HUPGEAX does not sell personal data. Information is shared only when necessary to operate the service, deliver support, protect platform integrity, or comply with legal obligations.
6. Your rights
- You may request access to, correction of, or deletion of personal information submitted through website forms, subject to legal and security obligations.
- You may ask how your support information has been used.
- You may contact HUPGEAX to update inaccurate details.
7. Retention and contact
Support and operational records are retained only as long as reasonably necessary for service delivery, security, compliance, and legal obligations. Privacy questions can be sent to [email protected].